Delivery, Cancellation, Returns & Refunds, Limited Liability




All orders will be sent within 2 working days via Royal Mail. 

Express Shipping First Class(orders placed before 1pm) : £5.99

Second Class Shipping: £3.99


All orders received after 4 pm will be processed the next working day. We do not deliver or process orders on weekends and on bank holidays. In the likely event that your order should fail to arrive within our promised delivery period please email us with your order number and we will carry out a thorough check to get your package delivered to you. If your order has failed to arrive within 15 working days from the date of dispatch, your order is deemed by us as lost. Should you fail to report to us that your order has not arrived within this time , we will be unable to replace your goods.



Should you wish to cancel your order and it has been dispatched by us, you will be liable for any cost incurred by us for the goods being returned back. You cannot cancel an order if it has been received and you have taken the item out of it's packing. 



At Petsglow we stand behind the quality of our products. In the unlikely event of any product being found to be faulty within 28 days of receipt , we will replace with a new product, or at your option we will offer you a refund. You may return defective items within 28 days from the original date of purchase by using our form on the contact us page.  Your return must be accompanied by your original purchase receipt. Our limited warranty will not apply to damaged, broken, tampered with, or frayed items due to improper use, dog chewing, rough surfaces, water exposure, fall damage or other misuse or abuse. We cannot accept returns for products that have been purchased in the wrong size. Please ensure that you have measured your dog's neck before making a purchase.

Please be aware that you need to return the goods to us using a safe and secure means of postage and this return is at your own cost. We cannot accept responsibility for items lost in the post. You will receive a return within 14 days unless we have a query with your return, in which case we will contact you within 10 working days to discuss.

Return Address:

PetsGlow Ltd, 
91 Manchester Road,
Rochdale, Lancs OL11 4JG



Petsglow Ltd. UK will not be liable for any loss or damage, incidental or consequential, of any kind, whether based on warranty, contract or negligence arising in connection with the sale, use or repair of the product. Petsglow Ltd UK's maximum liability shall not in any case exceed the sale price of the defective product. 

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